Frequently Asked Questions

Where is my order?

Please refer to your order confirmation email. The ‘View Order Status’ button will take you through to our live tracking system. Any issues, please contact our customer service team at [email protected].

How long will my order take?

Once your link shop closes, your order will be sent through to our production team! All My Club Group garments are bespoke, so please allow 5–6 weeks for you to receive your order. If you require any further information on this, please contact your club order organiser or our customer service team at [email protected]. Please note that delivery times may vary during Christmas.

Can I amend my order details?

To amend your order, please ensure that your link shop is still open and contact our customer service team requesting any changes. However, once a link closes, unfortunately orders cannot be amended. If you require further information on this, please contact our customer service team at [email protected].

Can I customise my own pack?

Yes of course. We have our most popular packs advertised on our website, however if you do not see what you are looking for send us a message and we will send you a personalised quote. If ordering through the link, packs have been confirmed with the link organiser and changes cannot be made at this point.

Can I mix children and adults sizing in packs?

When ordering a pack deal, it is not possible to mix between the two age ranges. These items will have to be bought individually.

Can I return my garments?

Please check our Returns Policy on the website.

Where are my missing items?

If your order is missing any items, please contact our customer service team at [email protected].

Can I change my delivery/invoice address?

If you wish to amend your address, please request assistance from our customer service team at [email protected].

How does the payment work?

We accept card payments via the Stripe payment gateway.

How much extra for deliveries?

Typically, standard £5 for UK delivery. Full details available at checkout.

How do I know my size?

We have our sizing chart available to download from our website: myclubgroup.com/catalogue-sizeguide.

Still stuck?

Can't find what you're looking for? Contact us and we'll be happy to help.