Terms of Sale

These terms govern your purchase of customised club kit through the My Club Group club shop platform. By placing an order you agree to them.

1. Who you are buying from

Orders are fulfilled by My Club Group on behalf of the club whose shop you are buying from. My Club Group is responsible for production, payment processing and delivery; the club sets the products and pricing available in its shop.

My Club (operated as My Club Group) and Decathlon My Club are both trading names of My Club Europe PLC, a company registered in England and Wales whose registered office is at 2 Oxted Chambers, 185–187 Station Road East, Oxted, Surrey, RH8 0QE, United Kingdom. References to “we”, “us” and “our” in these terms mean My Club Europe PLC trading under the brand of the shop you are using.

2. Ordering and contract

When you place an order you are asking us to make and supply the items in your basket. Your order is accepted, and a contract is formed, once we send you an order confirmation. We may decline or cancel an order before confirmation, for example where an item is unavailable or a pricing error has occurred, and will refund any payment taken.

3. Customised products — made to order

Items are made to order to the design and personalisation (such as name, number and size) you select at checkout. Because each item is produced specifically for you, customised products cannot be returned or refunded for change of mind or for an incorrect size, and an order cannot be cancelled or amended once production has started. Please check your personalisation carefully before paying.

4. Sizing — your responsibility

It is your responsibility to choose the correct size. Please use the size guide shown on the product page before ordering. As items are made to order, we cannot offer exchanges or refunds where the wrong size has been selected. Product images are for guidance only and colours may vary slightly between screens and the finished item.

5. Pricing and payment

All prices are shown in pounds sterling and include VAT where applicable. The price you pay is the price displayed at checkout. Payment is taken securely at the time of order via our payment provider, Stripe. We do not store your card details.

6. Shop closing dates

Many club shops run for a limited window and close on a published date. Orders cannot be placed after a shop has closed, and production for a shop typically begins only once that shop has closed. Estimated delivery timescales are shown at checkout.

7. Delivery

Delivery options and charges are shown in your cart and at checkout. We will deliver to the address you provide; please ensure it is correct, as we cannot be responsible for orders sent to an incorrect or incomplete address. Any delivery timescale shown is an estimate, not a guarantee, and may vary due to production schedules, peak periods, courier delays or other factors outside our control.

8. Faulty or incorrect items

If an item arrives faulty, damaged or different from what you ordered, contact us within 14 days of delivery, quoting your order number and including clear photos of the issue. We will arrange a repair, replacement or refund as appropriate. This does not affect your statutory rights.

9. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are those in force on the date you place it.

10. Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales.

11. Contact

Questions about an order or these terms can be sent to [email protected] or by phone on +44 1883 772929. Our registered office is My Club Europe PLC, 2 Oxted Chambers, 185–187 Station Road East, Oxted, Surrey, RH8 0QE.